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Spacecom: Quick recovery after amos-5 anomaly

Spacecom announced that “all communications and signals from the AMOS 5 satellite at the 17 degrees east orbital position have been lost”. The satellite suffered a sudden and total loss of communications on Saturday, November 21, 2015. Spacecom focused its best minds and capabilities – as well as those of its partners on trying to re-establish communication with the satellite. Unfortunately, all attempts to regain contact and resume services for sites in Africa ultimately failed, until Signalhorn stepped in.

The challenge

As a provider of critical communication solutions, near 100% availability is both expected and demanded by our customers worldwide. Delivering bespoke services and solutions at this extremely high level is why many business, governments and organisations rely on Signalhorn Trusted Networks. As part of our supply chain, Signalhorn partners with several orbital satellite operators, so when – what was described by Spacecom – long-time operator of the entire AMOS satellite fleet, as an “anomaly” occurred, the stage was set for a period of intense strategic maneuvers in the days ahead.

Within a relatively short timeframe, Spacecom announced that “all communications and signals from the AMOS 5 satellite at the 17 degrees east orbital position have been lost”. The satellite suffered a sudden and total loss of communications on Saturday, November 21, 2015. Spacecom focused its best minds and capabilities – as well as those of its partners on trying to re-establish communication with the satellite. Unfortunately, all attempts to regain contact and resume services for sites in Africa ultimately failed.

“An impressive response to a potential disaster. ”
Executive
Spacecom
The solution

Quick but measured thinking and a “can-do” attitude automatically took over as management and technical staff at Signalhorn instantaneously started developing a viable solution. The events that followed ultimately lead to what one Spacecom executive characterised as an “impressive response” to a potential disaster.
By midday on Saturday November 21, information was already being collected on a per-site basis for the 400+ affected sites including details on the exactly what types of hardware is installed at each location, and importantly, what radio frequency capabilities the related equipment uses.

Within the next 18 hours – and after analyzing the footprints and technical capabilities of more than 20 satellites in order to match them to the various types of equipment installed at our customer’s sites, we successfully identified an excellent replacement satellite. Yamal-402 was the perfect choice from a technical standpoint and had the necessary capacity available to handle the load transfer.


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